NHS App and Online Access

Configure Appointment Details

Non-urgent advice: Important Info for Booking Appointments

Please note you can only book a routine NHS doctor appointment when using online access.

Private medicals must be arranged through our administrator (0208 365 3303 option 3 or email NCLICB.themuswellhillpractice@nhs.net)

For clinical reasons, some appointments cannot be booked online - for example nurse and health care assistant appointments, joint injections and coil fittings. To book these please call reception on 0208 365 3303.

Proxy access

Some patients find it helpful for a second person to have access to their GP Online account to help them access services online. This can be help with ordering medication or to access to some elements of the care record. This is called 'Proxy Access', in different apps. The 'Proxy' is provided with their own personal log in credentials and the practice sets the proxy's level of access, which may be different to the patient’s access. Care Homes and Pharmacies can also have proxy setting granted.

Parents can also request proxy access for their children who are aged under 11. Children aged 11-15 will need to give their consent for someone else to have access to their records. Please read read the information in our policy regarding other chilren's ages.

To request proxy access, please fill this form and email it to nclicb.tmhp.registrations@nhs.net or hand it to our reception team at the practice.

The 'proxy' will be required to show photo ID before access can be granted.